Frequently Asked Questions
Everything you need to know about shopping with BuyGuppy.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. You can choose between a full refund to your original payment method or an exchange for a different size or style.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our chart, as sizing can vary slightly between different fabric blends.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are your clothing materials sustainably sourced?
At BuyGuppy, we prioritize quality and ethics. 80% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% sustainability by 2025.
Can I track my package after it ships?
Yes. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.